FAQ's

You can book a tour through our website, by contacting us directly via phone or email, or by visiting our office in person. We’ll guide you through the process and help you choose the best package.

Our tour packages typically include accommodation, transportation, guided tours, and some meals. The specific inclusions depend on the tour package you choose, and we can provide a detailed itinerary upon request.

Most of our tours are designed to be accessible to a wide range of ages and fitness levels. However, certain activities like hiking or scuba diving may require a moderate level of fitness. We recommend checking the tour details to make sure it matches your needs.

While travel insurance is not mandatory, we highly recommend it to protect yourself in case of unexpected events like trip cancellations, medical emergencies, or lost luggage. We can assist you in finding travel insurance options if needed.

It’s important to pack light and bring essentials such as comfortable clothing for warm weather, swimwear, sunscreen, a hat, and sturdy shoes for hiking or outdoor activities. We’ll provide a packing list tailored to your specific tour.

Yes, we offer customizable itineraries to suit your preferences, whether you want to focus on adventure, culture, relaxation, or a mix of everything. Feel free to contact us for personalized tour options.

Yes, all tours include transportation within the destination, including airport transfers, boat rides, or land transportation as required. International flights are not included unless specifically stated in the package.

We offer discounts for group bookings. Please contact us with your group size, and we’ll provide a customized quote.

Our cancellation policy varies depending on the tour package you book. Generally, we offer a full or partial refund depending on the notice period. Please check our cancellation policy for specific details.

The best time to visit depends on the destination, but generally, the dry season (typically April to October) is ideal for outdoor activities, while the rainy season (November to March) might be more suitable for those seeking fewer crowds.

The local currency in most travel destinations is used, but we advise bringing some local cash along with international cards. For example, in Labuan Bajo and Komodo National Park, the currency is the Indonesian Rupiah (IDR).

Visa requirements vary by nationality. We recommend checking the visa policies of the destination you’re visiting. We can also assist you with visa information or provide guidance if needed.

Meals are included in many of our tour packages, especially breakfast and sometimes lunch or dinner. The specific meals included depend on the package. If you have dietary restrictions, please inform us in advance.

Our refund policy depends on the tour and booking conditions. Typically, refunds are possible within a certain period before the departure date, minus any non-refundable fees. Please review our refund policy before booking.

Yes, your safety is our top priority. Our tours are guided by experienced local professionals, and we ensure that all activities are conducted in a safe manner. We also comply with local regulations and follow best practices for safety and health.

We’re happy to accommodate special requests such as dietary restrictions, mobility needs, or any other specific preferences. Just let us know ahead of time so we can make the necessary arrangements.

Last-minute bookings are possible, but availability may be limited and tipe of the tour such as full day tour and cruise ship shore excursions, especially during peak seasons. We recommend booking in advance to secure your spot and to ensure availability for accommodations and activities.